erek 11 Platform Privacy Notice
This page describes what we collect when you use erek 11 and how we keep that data protected. We gather personal information to verify your identity, process deposits and withdrawals, prevent fraud, and comply with applicable law. Our approach is simple: we collect only what we need, keep it secure, and never sell it to third parties.
When you access erek 11 on your Android device, iOS browser, or desktop, we record certain information about your session, your account, and your transactions. This includes your email, phone number, government ID details, payment method information, and game activity. We use encryption and industry-standard security to protect this data from unauthorized access.
Our privacy commitments apply whether you're accessing erek 11 from Jakarta, Surabaya, Bandung, or Medan. This notice explains what we collect, how we use it, who we share it with, and what rights you have regarding your data.
What We Collect on erek 11
We collect different types of information depending on how you use erek 11. When you create an account, we collect your email address, phone number, and a secure password. During identity verification, we ask for your full name, date of birth, KTP or passport number, and a photo of your ID. We also collect a selfie to confirm that you match your ID document.
When you deposit funds, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we record your transaction ID and the payment service's reference number. If you use e-wallet or bank transfer (mobile banking, local payment, online payment, e-wallet), we store your account details and the transaction confirmation. We never store your full payment card number or banking password — only the information we need to process and track your deposits and withdrawals.
When you use erek 11 on mobile, we collect information about your device — the app version, your operating system, your device type, and your IP address. We also collect technical data about your connection quality and how the app performs on your device. This helps us optimize erek 11 for Android and iOS users and diagnose technical issues.
We use cookies and similar tracking technologies on our web version to remember your login state, your language preference, and your device settings. Cookies are small text files stored on your device that help us recognize you when you return to erek 11. You can control cookie settings in your browser; however, disabling cookies may affect how erek 11 works.
We collect data to serve you better and to comply with applicable law — never to profit from selling your information.
How We Use Your Data on erek 11
We use the information we collect for several purposes. First and foremost, we use it to provide erek 11 to you — to process your deposits and withdrawals, to maintain your account balance, to prevent fraud, and to respond to your support requests. When you submit a withdrawal request, we verify your identity and your payment method before processing funds.
We use your personal information to comply with applicable law and regulatory requirements. Depending on where erek 11 operates, we may be required to verify your identity, monitor for suspicious activity, and report certain transactions to financial authorities. We undertake identity verification and anti-money-laundering checks to ensure erek 11 operates legally in supported jurisdictions.
We use your game activity data to improve erek 11. We analyze which games are most popular, how players engage with features, and where technical issues occur. This information helps us optimize our platform, add new games, and fix bugs. We also use this data to detect unusual account behavior and prevent fraud.
We use your contact information to send you account notifications, payment confirmations, and support responses. If you enable push notifications on your erek 11 app, we use your device information to send you alerts about your account activity, new game releases, or platform updates. During holidays like Idul Fitri, Idul Adha, or Imlek, we may send promotional messages; you can opt out of these in your notification settings.
Our Data Practices
- Encrypted storage for payment information
- Limited access to personal data by staff
- Regular security audits and updates
Data Limitations
- Data may be stored outside your jurisdiction
- Data shared with payment processors and KYC providers
Third-Party Processors
We share your data with third-party service providers who help us operate erek 11. Payment processors for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers receive your payment information to process deposits and withdrawals. Identity verification services receive your KTP or passport details to confirm your identity. These processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your data to marketing companies, data brokers, or other third parties.
Your Rights on erek 11
You have rights regarding your data. You can request access to the personal information we hold about you. You can ask us to correct inaccurate information. In some jurisdictions, you may have the right to request that we delete your data, subject to legal and regulatory requirements. You can withdraw consent for certain data uses — for example, you can disable push notifications or opt out of promotional emails. To exercise these rights, contact our support team through the channels listed on erek 11. We will respond to reasonable requests within a reasonable timeframe.
Data Retention
We retain your personal information for as long as your erek 11 account is active and for a period thereafter as required by applicable law. Payment and transaction records are typically retained for several years to comply with financial reporting requirements. Identity verification documents are retained for the duration of your account and a reasonable period after account closure. If you request account deletion, we will remove your data subject to legal and regulatory obligations. In some cases, we may retain limited information to prevent fraud or comply with law even after account closure.
Contact Us About Privacy
If you have questions about how we handle your data, concerns about our privacy practices, or wish to exercise your rights, contact our support team. Our team is available during operating hours via chat and phone contact listed in your erek 11 account. For data protection inquiries or formal requests, you can also refer to our legal notice for additional contact procedures. We take data privacy seriously and will work with you to address your concerns about erek 11's data handling.